Cookie Policy
This Cookie Policy explains what cookies are, how Ask-to-Print uses them on its platform, and how users can manage them. We also recommend reading the following documents:
- Privacy Policy
- Terms and Conditions
1. What are cookies?
Cookies are small text files stored on the user's device when visiting a website. They allow the proper functioning of web pages, basic navigation customization, and improvement of the user experience.
They can be session cookies (deleted when the browser is closed) or persistent cookies (remain for a defined period).
2. How Ask-to-Print uses cookies
Ask-to-Print uses essential technical cookies (required for the platform to function) and analytical cookies (subject to consent) to continuously improve the user experience. Technical cookies do not collect information that directly identifies the user.
2.1 Essential technical cookies of the platform
| Name | Purpose | Duration |
|---|---|---|
| csrf_ops | Security verification (CSRF protection). | 2 hours |
| T1BTU0VT | Saves details of the user's current session. | Until session ends |
| shopping_accordion | Maintains the layout/style of the cart page. | Persistent |
| related_product | Stores related product IDs. | 1 hour |
| product_category_list_style | Maintains category view style (grid or list). | Persistent |
| Cookie_Unsaved_Design | Saves information about unsaved designs. | 10 days |
| quote_accordion | Maintains the layout/style of the quotes page. | Persistent |
| user_cart_id | Saves the cart session identifier. | Persistent |
| OPEN_DEPT_MODAL | Opens the department selector for corporate clients. | Persistent |
| OPEN_DEPT_APPROVAL_PENDING_ORDER_MODAL | Opens the pending order approval selector (corporate). | 1 day |
| flashmsg | Displays temporary messages/alerts. | 5 minutes |
| entrypoint_cookie | Records the URL of site entry/origin. | 15 days |
| not_pricefound | Shows price/stock availability message on homepage. | 1 hour |
| Cookie_template_fields | Saves the cart count/list. | 1 minute |
| orderlist_style | Maintains the order list style (grid or list). | Persistent |
| notallow_checkout | Restricts certain checkout actions according to rules. | 1 hour |
| flash | Displays temporary messages/alerts. | 5 minutes |
| accordion | Defines whether certain sections appear open/closed by default. | 30 days |
These cookies are automatically set by the platform and are required for the proper functioning of the Ask-to-Print website.
2.2 Analytical cookies (subject to consent)
We use analytical cookies to collect aggregated and anonymous statistical information about site usage (pages visited, browsing time, traffic source), exclusively after obtaining user consent.
| Service | Purpose | Duration |
|---|---|---|
| Google Tag Manager | Centralized management of measurement and marketing tags. Does not collect PII and may trigger other cookies. | Up to 24 months |
| Google Analytics | Statistical measurement of site usage. Implemented with anonymized IP and respecting consent preferences. | Up to 24 months |
3. Consent and cookie management
When accessing the Ask-to-Print website, a message is displayed requesting your consent for the use of non-essential cookies. You may accept, reject, or configure preferences at any time in your browser settings. If you delete cookies or use a new device/browser, we may ask for your consent again.
4. User rights
Under Regulation (EU) 2016/679 (GDPR), the user has the right to:
- Access, rectify, or delete their personal data;
- Request restriction or portability of processing;
- Object to the use of their data;
- Withdraw previously given consent.
To exercise your rights, please contact: privacy@asktoprint.com.
5. Supervisory authority
If you believe that we have not responded adequately, you may file a complaint with the Portuguese Data Protection Authority (CNPD).
Version 1.0 – Updated on November 3, 2025