Privacy Policy

Ask-to-Print values your privacy and the protection of your personal data. Please read this Privacy Policy carefully, as it contains essential information about how we process your data, your rights, and the security measures adopted to ensure its protection.

In addition to this reading, we also recommend consulting the following documents, which complement the information presented here:

  • Terms of Use
  • Cookie Policy
  • Terms and Conditions of Sale

This Privacy Policy applies to all users of the website www.asktoprint.pt (hereinafter referred to as the “Site”), whether they are simply browsing, using our services, or making a purchase.

1. Browsing the Site

Browsing the Site is free and does not require registration. However, to access certain services — such as making a purchase, accessing specific content, subscribing to the newsletter, or requesting information — it may be necessary to provide some personal data.

2. Categories of Personal Data Processed

Access to the Site is free and does not require prior registration. However, certain areas and functionalities of the Site may require the provision of personal data, such as:

Account registration (name, email, password, etc.).

Purchases (billing data, address, phone number, payment information).

Newsletter subscription (name, email).

Requests for information or contact with customer support (name, email, phone number, and any other data necessary to provide the requested information).

In addition to data provided directly by users, the Site may collect browsing data, explained in detail in the section on Cookies and Personalization within this document, or in our Cookie Policy.

The Site is not intended for users under the age of 16, who should not create accounts or provide personal information.

Whenever the user provides their data, they will be informed about:

The purpose of collection and how the data will be used.

Their rights to access, rectify, and delete the data.

Ask-to-Print fully complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable legislation, ensuring that your data is processed securely and transparently.

3. Data Controller

The data controller is Ask-to-Print, Customization Shop, LDA, holder of the Ask-to-Print brand, headquartered at Rua do Galhano, 15, 4480-089 Árvore, Vila do Conde, Portugal, with VAT number 518222055 (hereinafter referred to as “Ask-to-Print” or “Data Controller”).

The processing of personal data associated with the services provided on this Site is carried out at Ask-to-Print’s facilities, by duly authorized employees from the Sales, Marketing, and IT departments.

If you have any questions related to the protection of your personal data, you may contact us at privacy@asktoprint.com.

4. Optional Nature of Providing Data

Providing personal data is generally optional. However, in certain cases, the lack of information may prevent access to specific services.

For example, omitting essential information during registration or purchase may prevent the completion of an order. Whenever data is mandatory, this requirement will be indicated on the data collection forms.

Ask-to-Print only requests and processes the data strictly necessary to provide the requested service.

5. Purpose of Data Processing

Personal data collected through the Site is processed for purposes directly related to its use, the services provided, and the purchase of products online.

Whenever personal data is collected, Ask-to-Print will clearly and explicitly inform users of the purposes and methods of use. This information will be available in the specific sections of the Site, such as registration forms, newsletter subscriptions, or product orders.

Main purposes of data processing include:

Account and order management: processing purchases, billing, shipping products, and managing returns or complaints.

Customer support: responding to requests for information, providing technical assistance, and resolving issues related to orders.

User experience personalization: optimizing navigation and adapting Site content.

Commercial and promotional communications: sending offers, promotional campaigns, and information about new products, only with the user’s consent.

Compliance with legal and tax obligations: invoicing, audits, and compliance with regulatory requirements.

Data processing is carried out in full compliance with applicable data protection laws, in particular the EU General Data Protection Regulation (GDPR).

6. Method, Duration, and Security of Data Processing

Data processing may be carried out in digital or physical format, adopting all technical and organizational measures necessary to ensure security, confidentiality, and integrity.

Ask-to-Print implements protection systems against unauthorized access, loss, or misuse of users’ personal data.

Data is stored only for the time strictly necessary for the intended purposes, in compliance with legal retention periods.

Regarding the storage of data obtained through cookies and similar technologies, please refer to our Cookie Policy.

7. Profiling, Personalization Tools, and Cookies

Ask-to-Print uses cookies to improve user experience and ensure the optimal operation of the Site.

Cookies are small text files stored on the user’s device and serve various essential functions for the Site’s performance.

Cookies may be:

Technical – Essential for navigation and proper functioning of the Site.

Analytical – Used to collect statistical data about Site usage and improve user experience.

Personalization – Allow content and offers to be tailored to user preferences.

Marketing – Analyze behaviors and interests to display targeted advertising.

Ask-to-Print does not engage in promotional or advertising communications without the user’s prior and explicit consent.

For more information about the cookies used and management options, please refer to our Cookie Policy.

8. Sharing Data with Third Parties

Ask-to-Print may share users’ personal data with third parties only when strictly necessary to provide contracted services or to comply with legal obligations.

Data recipients may include:

Payment service providers;

Carriers and logistics companies;

Technology platforms supporting the Site’s operation;

Tax, regulatory, or administrative authorities, when required by law.

All third parties processing data on behalf of Ask-to-Print are bound by confidentiality and data processing agreements in compliance with GDPR.

9. Data Storage

Personal data collected by Ask-to-Print is stored on secure servers located in Portugal or other EU Member States offering adequate protection guarantees.

In specific cases, data may be transferred outside the EU only when there is an adequacy decision by the European Commission or appropriate contractual safeguards.

Ask-to-Print ensures a level of protection equivalent to that required under European legislation.

10. Links to External Sites

The Site may contain links to third-party websites over which Ask-to-Print has no control.

Access to such websites is the sole responsibility of the user, and it is recommended that users read the respective privacy and cookie policies beforehand.

Ask-to-Print declines any responsibility for the content, security, or privacy practices of external sites.

11. Data Subject Rights

Under the GDPR, data subjects have the following rights:

  • Right to access personal data concerning them;
  • Right to rectify incorrect or incomplete data;
  • Right to erasure (“right to be forgotten”), in certain cases provided by law;
  • Right to restrict the processing of their personal data;
  • Right to data portability, when applicable;
  • Right to object to processing, under the legal terms;
  • Right to withdraw previously given consent, without affecting the lawfulness of processing based on consent before its withdrawal.

These rights can be exercised at any time by written request to privacy@asktoprint.com.

Ask-to-Print undertakes to respond to requests within the legally applicable timeframes, except in duly justified exceptional circumstances.

12. Right to File a Complaint

If you believe your data is not being processed in accordance with applicable law, you have the right to lodge a complaint with the competent supervisory authority.

In Portugal, the supervisory authority is the Portuguese Data Protection Authority (CNPD):

Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134 – 1st Floor
1200-651 Lisbon
Phone: +351 213 928 400
Email: geral@cnpd.pt
Website: www.cnpd.pt

13. Applicable Law

The processing of users’ personal data will be carried out in accordance with the General Data Protection Regulation (EU Regulation 2016/679) and all other applicable national and European data protection legislation.

Any disputes arising from the application of this Privacy Policy will be settled by the Portuguese courts, without prejudice to the application of mandatory consumer protection provisions.

14. Updates to the Privacy Policy

Ask-to-Print reserves the right to update or amend this Privacy Policy at any time, particularly to ensure compliance with legislative or regulatory changes.

We recommend that you regularly review this document, available on the Site, to stay informed about any updates.

Continued use of the Site after changes are published constitutes acceptance of those changes.

Version 1.0 – March 27, 2025